RETURNS

Frequently asked questions & information:

  • Please track your package with the trackingnumber
  • we only ship with emailadress or phone number
  • No the shipping company is not leaving a notice at your door, you get information with mail or by text message on your phone
  • make sure to check your spam folder
  • returns have to be paid by the customer, as well as new shipping
  • damaged products have to be reported within one week after receiving and pictures of the damaged goods have to be sent to info@leftkiss.com
  • In case of non-deliverability, each customer will receive a notification via email or phone about which pick-up station their products have been delivered to.

our return philosophy

For us, sustainability comes first. We are aware that returns cause significant CO₂ emissions and are therefore not sustainable. That’s why we strive to keep the number of returns as low as possible.

Since we produce our products on-demand, each order is unique and specially crafted for our customers. For this reason, we generally cannot accept returns. In doing so, we not only ensure the highest quality but also a responsible use of resources.

Damaged or wrong products

For damaged products, images of the damaged item, along with a description and the order number, must be sent to us via email. Additionally, damaged products must be reported within one week. Pls send to info@leftkiss.com

Non acceptance

If a package is returned due to non-acceptance, customers must pay the return costs for the packages. shipping costs + 25%.